Refund & Satisfaction Policy

We built Bestie Ballad around a simple promise: hear it first, pay only if you love it — backed by a 100% money-back guarantee. Here's how we handle satisfaction and refunds.

Our 100% money-back guarantee

If you're not happy with your song, you get your money back. Simple as that. Email support@bestieballad.com within 30 days of your purchase and we'll refund you in full — no hoops to jump through.

Try before you buy

On top of the guarantee, every song starts with a free preview. You can refine that preview up to three times before you pay a cent, so you know exactly what you're getting.

After you purchase

Once you unlock your full song, you can request up to ten revisions to get it just right. If something isn't landing — the tone, a lyric, the style — tell us and we'll work with you to fix it. And if we still can't get it to a place you love, the money-back guarantee has you covered.

Problems with delivery

If you were charged but didn't receive your song, or the download link isn't working, contact us right away and we'll resolve it or refund you in full.

How to reach us

Email support@bestieballad.com with your order email and what went wrong. We aim to respond within one business day.

Bestie Ballad is operated by Clandestine Networks, Inc. This Refund & Satisfaction Policy forms part of our Terms of Service.